Contact Support

Astaro is proud to provide the finest customer support in the industry. Our highly trained network of partners and Astaro Specialists are committed to delivering service excellence.

Customer-Support: First Level Support through your Astaro Partner
First level support for existing customers is provided on-site through our certified partners. Please contact your local Astaro dealer, who will offer you immediate and competent support.

Partner Support: Second Level Support through Astaro Specialists
Astaro partners and platinum support contract holders will receive support directly from our specialists. (This is dependant upon the level of your support contract).

• Gold Support - Designed for organizations requiring comprehensive technical support. Contact to Astaro available via phone or web form.
• Platinum Support (24x7x365) - Especially crafted for organizations who require continuous coverage. Contact to Astaro available via hotline or web form.

How Do I Get Support?
Silver Support Customers:	Please contact your local Astaro partner.
Gold Support Customer:	Please contact your local Astaro partner.
Platinum Support Customers:	Open a support case in MyAstaro or call +49 (0)721-25516-307.
Certified Partners:	Open a support case in MyAstaro or call +49 (0)721-25516-300.

Office Hours: Montag - Freitag, 7:00 - 18:00 CET - Except holidays (PDF)